FAQ
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Where do you ship?
Right now, JOVY ships across the United Kingdom. But don’t worry — we’re working on expanding worldwide very soon. Stay connected through our newsletter and Instagram @jovyapparels to be the first to know when international shipping goes live.
How long does delivery take?
UK orders: 3–7 business days
Once your order ships, you’ll receive a tracking link via email.
Do you accept returns or exchanges?
We can only accept returns or exchanges if your item arrives damaged, defective, or misprinted.
My order arrived damaged/defective. What should I do?
We’re sorry about that! Please email us at support@jovy.com within 14 days of delivery with photos of the issue. We’ll send you a free replacement or refund.
Can I return items if I change my mind?
No, unfortunately, we cannot accept returns for buyer’s remorse. Every JOVY piece is custom-made for you, so please order carefully.
What if I ordered the wrong size or color?
Since all items are custom printed just for you, we cannot accept size or color exchanges once the order is placed.
How do I track my order?
Once your order ships, you’ll get an email with a tracking link. You can use it to follow your package until it arrives.
Need More Help?
Didn't find the answer you need? Contact us directly—we're happy to assist.